Job title: Application Support Analyst 2
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: Negotiable
Location: London, United Kingdom
Job published: 17-06-2022
Job ID: 32389

Job Description

Application Support Analyst - London - Permanent - Up to £85K

Duties and Responsibilities 

  • Provide technical and where possible functional support for IT Managed applications to investigate and attempt to resolve production issues.
  • Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
  • Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
  • Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this 
  • Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
  • Develop production support infrastructure, processes and procedures to improve the quality of service
  • Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
  • Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
  • Manage end of day application processes
  • For specific systems, enter approved master data in to system (following business approval).
  • Where required provide support in the fail over to disaster recovery environment

Skills and Experience

  • Understanding of Openlink Endur system
  • Proven ability to establish teams and drive improvements
  • Self-starter/able to work with limited guidance
  • Able to identify and deliver process improvements
  • Ability to prioritise issues and manage user expectations
  • Actively manage risks and issues
  • Team-player with ability to achieve results through shared initiatives
  • Demonstrable experience of contributing to complex projects/initiatives
  • Able to meet tight deadlines and negotiate in a pressurised environment
  • Strong facilitation and influencing skills
  • Excellent communication skills e.g. written, verbal and presentation
  • Able to cope with rapid business growth and a pressurised environment
  • Motivated, tenacious and pro-active in achieving results
  • Diligent and dependable with strong integrity
  • Fluent in English (spoken and written)

Please contact for more information or call on +447432288972