Job Description
Allegro ETRM Support Manager
Responsibilities:
- Oversee the support and maintenance of the Allegro ETRM system.
- Lead a team of support analysts to resolve issues and optimize performance.
- Ensure compliance with Service Level Agreements (SLAs) and manage escalations.
- Collaborate with other departments to improve system integration and functionality.
Requirements:
- Strong knowledge of Allegro ETRM.
- Experience in a support management role.
- Excellent leadership and problem-solving skills.
- Ability to work collaboratively across departments.