Job title: ETRM Application Support Analyst
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: GBP £65,000.00
Salary to: GBP £80,000.00
Location: London, United Kingdom
Job published: 16-05-2024
Job ID: 32458

Job Description


Commoditas is partnering with a prestigious energy trading firm in London to find a talented Application Support Specialist. This critical role involves maintaining and protecting the production environment of their advanced energy trading and risk systems, including Openlink Endur, Credit Cube, and Datagenic. Join a dynamic team and ensure these systems operate seamlessly to meet business expectations.

Key Responsibilities

  • Provide technical and functional support for IT-managed applications to investigate and resolve production issues.
  • Log and manage incidents through to resolution, ensuring proactive communication and regular reporting to end users.
  • Escalate issues to third-line support (internal and external) and ensure their resolution.
  • Understand and meet the service level agreements (SLAs) for each system.
  • Manage releases and changes, ensuring they are documented and have sufficient rollback plans.
  • Develop infrastructure, processes, and procedures to enhance production support quality.
  • Ensure new software support is clearly defined and adequately handed over from delivery projects.
  • Develop and maintain documentation for resolving key software issues, refining it continuously as the product integrates into production use.
  • Manage end-of-day application processes.
  • Enter approved master data into systems for specific applications, following business approval.
  • Provide support for disaster recovery environment failover when required.

Skills, Experience, & Competencies

  • In-depth knowledge of ETRM systems, ideally including Openlink Endur, and/or Planlogic EoS.
  • Understanding of core trading processes.
  • Demonstrated ability to work within a team and drive improvements.
  • Adaptability to manage changing business priorities, set realistic expectations, and deliver on them.

Why Join Our Client?

  • Be a part of a leading energy trading firm in London.
  • Flexible/remote working
  • Work with cutting-edge trading systems and technologies.
  • Contribute to a team that values innovation and continuous improvement.

If you are a dedicated professional looking to take your career to the next level, apply now through Commoditas.